The entity responsible for the collection and processing of personal data under applicable data protection laws is:
(Hereinafter referred to as “we”, “us”, or “our”)
We collect personal data when you:
Visit or browse our Website
Place an order
Contact us for support or inquiries
Subscribe to communications (where applicable)
The categories of personal data collected may include:
• Identity Data: Full name, billing and shipping address
• Contact Data: Email address, telephone number
• Order Data: Purchased products, order history, transaction references
• Payment Data: Payment status and transaction identifiers
(Payment card details are processed securely by third-party payment providers and are never stored by Chitram TV)
• Technical Data: IP address, browser type, device and operating system information
• Usage Data: Website interaction data such as pages visited and navigation patterns (collected via analytics tools)
We process personal data in accordance with the General Data Protection Regulation (GDPR) under the following legal bases:
• Contract Performance (Article 6(1)(b)) – to process and fulfill orders
• Legal Obligation (Article 6(1)(c)) – compliance with accounting, tax, and regulatory requirements
• Legitimate Interest (Article 6(1)(f)) – website security, fraud prevention, analytics, and service improvement
• Consent (Article 6(1)(a)) – use of cookies and optional communications
Payments made on the Website are securely processed by the following third-party payment service providers:
• Shopify Payments
• Stripe
• PayPal
These providers process personal data in accordance with their own privacy policies and GDPR obligations. Chitram TV does not store, access, or process full payment card details at any time.
We use cookies and similar technologies to:
• Enable essential Website functionality
• Analyze Website traffic and usage patterns (e.g., Google Analytics)
• Improve performance and user experience
Details regarding cookie usage are provided in our Cookie Policy. Users may manage or withdraw cookie consent at any time through browser or Website settings.
We currently send only transactional communications, including:
• Order confirmations
• Shipping and delivery updates
• Customer service-related messages
Chitram TV does not send marketing or promotional emails unless explicitly stated and consented to by the user in the future.
We may share personal data with trusted third parties strictly for operational purposes, including:
• Payment service providers
• Shipping and logistics partners
• Website hosting and IT service providers
• Analytics providers such as Google Analytics
All third parties are contractually obligated to safeguard personal data and comply with GDPR requirements.
Where personal data is processed outside the European Economic Area (EEA), we ensure adequate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
Personal data is retained only for as long as necessary for its intended purpose:
• Order and financial records: Retained in accordance with legal and tax obligations
• Customer support communications: Retained as needed to resolve inquiries
• Analytics data: Retained in line with analytics provider retention policies
As a data subject, you have the right to:
• Access your personal data
• Request correction or deletion of data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where applicable)
To exercise any of these rights, please contact us at: info@saregamatv.com
We apply appropriate technical and organizational security measures to protect personal data against unauthorized access, alteration, loss, or misuse.
We reserve the right to update this Privacy Policy periodically. Any changes will be published on the Website, and the updated version will become effective upon publication.